Frequently Asked Questions

How long will it take to get my coasters?

Most orders will ship within 5 business days, larger orders and projects that require art conversion may take longer.


What is your return policy?

Since all of our coasters are custom made we do not accept returns. In the event that the coasters have a physical defect or an error made by the coaster oven team we will issue a full refund or remake the entire order.


What format of files do you accept?

Our preferred file formats are .pdf, .ai or .eps. We will accept other file types such as .jpg and .tiff but those may require additional production time.


Can you put a photograph on a coaster?

Photorealistic coasters are available but will require additional lead time.


Can I receive a sample coaster?

Yes! We are happy to send you a sample coaster. There is a $20 plus shipping sample fee, but if you wish to proceed with your order we will apply the entire $20 sample fee back to your order.


Can I upload multiple files per order?

Right now can only accept one design per order. We hope to add the ability to send multiple designs per order in the future.


Are these coasters made for heavy use?

Our coasters are made from quality materials and are polished to a nice finish. They are however still made of wood. They will patina over time and will show signs of use. Better our coaster getting the patina than your coffee table!


Are there other materials available?

Nothing is off the table, for a material outside of our stock plywoods please fill out the contact form at the bottom of the page.


Can I resell these coasters?

Of course you can! Please fill out contact form to get more information no wholesale pricing.


What are the dimensions of your coasters?

Square Coaster: 3.5" x 3.5", Round Coaster: 3.5" Diameter, Hexagon Coaster: 3.5" x 4"


Where are these coasters made?

All coasters are made to order in our Kansas City workshop.


Can I provide a file with exact placement of my image?

Yes, that is actually preferred. Simply download the template that matches your desired coaster shape and use that to place your art exactly how you want it!


Please use the contact form at the bottom of the page if you have any additional questions. We will be glad to help with everything that we can!